8/7/2023 0 Comments Train to union station denver![]() "However, our goal is always to provide excellent customer service, and together with our operators, we will evaluate extentuating circumstances and do what is appropriate for our customers." "Generally, if a bus arrives at its destination, albeit late, the passengers are not provided with hotel accommodations," says Tamara Rollins, CDOT communications manager. But Woods's trip was completed, even if it took hours longer than anticipated. According to CDOT, if a Bustang route can't be completed, the district will get hotel rooms for stranded travelers. Woods's trip was disrupted before she arrived at Union Station. "As tens of thousands of people pass through Denver Union Station daily, a thorough cleaning is required nightly," Dunn notes, "and we try to minimize the disruption to guests." ![]() While the Google result doesn’t populate those details, Dunn says Union Station has asked for an update to the Google hours in order to not confuse visitors. I’m not a liar myself, and so I don't tolerate it, particularly from Denver Union Station.”Īccording to Julie Dunn, a Union Station spokesperson, the correct hours are listed on Union Station’s website the building is open 24 hours for hotel guests and Amtrak customers (a door is kept unlocked for them), but not for other people, she says. “They're lying on their website, and that's one thing I really don't like. to 12:30 a.m.”īut for a traveler coming into Denver, those closures might not be immediately clear when you search Union Station on Google, it says it's open 24 hours. “We keep the station open during times when there is bus service coming in and out of the station from 4:30 a.m. “Our facilities maintenance supervisor confirmed that we have been installing signs on the doors that indicate we are closed during that time frame,” says Tina Jaquez, public relations manager for RTD. and Sunday from midnight to 5:30 a.m., while the bus concourse is closed from 12:30 a.m. The Union Station building is closed for cleaning Monday through Saturday from 2 a.m. In fact, Woods says, befriending Michael was probably what kept her safe: “If I'd have been there by myself and he wasn't with me, who knows who would have approached me?”Īccording to both the Regional Transportation District, which oversees the bus concourse and light-rail trains going to and from the station, and Sage Hospitality Group, which manages Union Station itself, both the station and the bus concourse behind the station are closed for cleaning for several hours every night. I get it, but I don't think this is the solution.” That's because they have a homelessness problem. You’re supposed to be able to wait in a heated room and be able to sit down on a bench and wait, but not in Denver. You're supposed to go to Union Station to make a connection. “I've never been to a Union Station that's closed,” she says. Over the next hour, Woods saw several more altercations between people while she felt abandoned by station personnel. Woods did, but Michael got frustrated with the other man and walked away, then came back. Soon another person approached and asked if she'd use her phone to look up a car rental for him. She was soon approached by a man who appeared to be homeless and told her his name was Michael he asked if she’d like him to teach her a trick for staying warm. ![]() With nowhere else to go, Woods was stuck in the cold on the train platform along with many people who clearly weren't travelers, all milling around in an effort to stay warm. “She unlocked the door and said, ‘You need to leave,’ then locked it behind us, and at that point, you're literally on the platform.” “But there was a lady there to meet us, and she immediately corralled everybody - didn't ask a single question - and brought us up to this one door that was locked,” Woods remembers. ![]() Woods decided to just wait at Union Station for an hour. the first train to the airport would leave at 3 a.m. ![]() Because of the delay, though, she didn't get to Union Station until almost 2 a.m. Bustang was supposed to drop her off at Union Station at 10 p.m., giving her time to shower and change at the hostel before she took the train to the airport around 3:45 a.m. “There was something that happened at Loveland Pass, and the traffic on the highway was backed up,” she recalls. Unfortunately, her return trip didn't go as planned. On the way back, she’d do the same in reverse. She'd planned her trip meticulously: She'd take the RTD A Line train to Union Station, stay at Hostel Fish, then take Bustang, the Colorado Department of Transportation's statewide bus service, to Glenwood Springs to ski at Sunlight Mountain. The first week of March, 63-year-old Elizabeth Woods flew from western New York to Denver to ski. ![]()
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